At rosebony.com, we hope that you’ll love the hair and loudly exclaim ‘Wow!’ when you receive your order. However, we understand that there will be some unique circumstances in which an order needs to be returned or exchanged.(Please refer to our Special Restrictions Section for return exclusions).
Therefore we’ve streamlined our return process in order to better facilitate your refund and/or exchange. We will process refunds or exchanges according to the guidelines below.
Replacement for Damaged or Defective Items
• Although each outgoing order is carefully inspected before being sent out, several items that arrive damaged and/or defective we will gladly replace the product or approve the item to be returned for a full refund.
Your satisfaction is our goal. We will gladly accept returns on all eligible products (Altered Packaging or Product, Worn, or Damaged items are NOT Eligible for return).
A return handling fee will be applied for all products returned for refund.
Once your item is returned, you have two choices:
- Store Credit - $0 fee if you return your item for store credit to be used for a future order(s).
- Return for Refund: Handling Fee - $5 for items $100 or less. $10 if your items between $100-$200. $25 for items over $300.
We will process your refund within 2-5 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.
How To Return
Repackage your item(s) as received from the manufacturer and please contact us with email email@example.com. Within 30 days please contact us for shipping information.
Return Product Eligibility
rosebony.com gladly accepts return of all eligible products.
Altered Packaging or Product, Worn, or Damaged items are NOT Eligible for return.
- In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product). Must have tags attached and in original packaging.
- Item(s) must be returned within 30 days of receiving your original order.
- Worn or containing any signs of wear including odor or styling product, Damaged Packaging or Product, Discontinued, Closeout, Last Call items.
- Ineligible products received by rosebony.com will be returned to you at your cost.
NOTE: We suggest a wig cap for use when trying Rosebony on for hygienic purposes. This helps to maintain the product’s eligibility for return. Use it with our compliments.
rosebony.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
Fraud & Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Within 7 days after receiving your order, email our Customer Service at firstname.lastname@example.org to explain the reason for the return/exchange and to request a Return Authorization (RA) number. Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the package if you send it back without our authorization! Otherwise, you will be responsible for all the loss relating.
Prepare returned items in secure packaging, including the original order invoice with the Returns section completed.
Ship returned products via insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also.
Upon receiving your returned item(s), we’ll further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.